CHANGE YOUR MIND? NOT THE RIGHT SIZE OR STYLE? NO PROBLEM!
As long as the item is unworn, unwashed and tags are intact, we offer free exchanges, and free returns for store credit. For returns to original form of payment, there is a small processing fee of $12.00.
RETURN & EXCHANGE POLICY
- Our return and exchange policy is 30 days for all merchandise not marked “final sale”.
- Returns and exchanges will only be accepted if the item(s) are in brand new, unworn condition with tags attached.
- Please place return and exchange items in the provided clear bag to help ensure the life of the product while in-transit.
- Apparel must have hang tags attached and be free of stains, deodorant marks, perfume scents, make-up and animal hair.
- We recommend trying on all products indoors to maintain their original condition as is. Shoes must be returned in original shoebox undamaged including any additional accessories provided such as laces, in unworn, unwashed, and new re-sellable condition free of dirt or scuff marks.
- Shoe boxes are an integral part of the product presentation and must be returned undamaged. Please do not directly attach return shipping labels on them.
- Swimwear and Athleisure Undies must be returned with hygienic liner intact.
- We reserve the right to adjust returns if original items are not received in new condition.
- Please allow up to 5 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.
- Any returns on orders purchased with a gift card and alternate form of payment will receive reimbursement back on the applicable gift card first.
- “Exchange only” items are eligible for size or style exchanges within return window (up-charge may be applicable) or returned for store credit.
**We do NOT refund original shipping charge**